Our website accepts returns and refund requests for eligible smart home appliances in accordance with the following return policy.

1. Return Time Frame

Customers may request a return within 30 days after receiving the order.

Return requests submitted more than 30 days after the delivery date may not be accepted.

2. Return Address

3205 NOTRE DAME ST,

TALLAHASSEE, FL 32305

Customers must contact customer service and receive return instructions before sending any smart home appliance back.

3. Return Requirements

To qualify for a return, smart home appliances must be unused, remain in their original condition, and include original packaging and any included accessories, manuals, cables, components, or other materials, where applicable.

Returned smart home appliances must not show signs of use, damage, alteration, modification, or other conditions that may affect return eligibility.

Customers must provide relevant order information and contact customer service before sending a return.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs when a return is requested for personal reasons, incorrect selection, change of mind, ordering the wrong smart home appliance, or other reasons not caused by a product defect or shipping error.

Return shipping costs may be covered when the smart home appliance received is damaged, defective, incorrect, or affected by a fulfillment error.

Customers are encouraged to use a shipping method that provides tracking information when returning smart home appliances. The website is not responsible for returned packages that are lost during transportation.

5. Refund Processing Time

After the returned smart home appliance is received and inspected, approved refunds will generally be processed within approximately 3 days.

6. Refund Method

Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.

7. Non-Returnable Situations

Returns may not be accepted for smart home appliances that have been used, damaged through misuse, altered, modified, or otherwise fail to meet the return requirements.

Orders sent back without prior communication or approval may not be processed.